Frequently Asked Questions
Have questions about getting started with Wildwood Counseling Services?
We’ve answered some of the most common questions about finding a clinician, scheduling, appointments, locations, telehealth, insurance, billing, and what to expect from care.
If you don’t see what you’re looking for, please feel free to contact our office and we’ll be happy to help.
Getting Started
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There are two easy ways to get started with Wildwood Counseling Services.
If you already have an idea of the service or clinician you’re looking for, you can use our Find a Clinician tool to browse providers by service, location, and availability and request an appointment.
If you’re not sure where to start, submit an inquiry through Help Me Find the Right Fit. Our office can answer questions and help connect you with an appropriate clinician or service.
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Absolutely. You’re welcome to browse our clinicians and request someone directly based on their specialties, treatment approaches, location, and availability.
If you’re not sure who may be the best fit, our office can also help narrow down your options.
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Finding the right fit can depend on the type of support you’re looking for, your preferences, scheduling needs, location, and a clinician’s specialties and treatment approaches.
You can use our Find a Clinician tool to explore providers by service, location, and availability. If you’re not sure where to start, our office can also help match you with someone based on what you’re looking for.
If you begin working with someone and later feel that another clinician may be a better fit, please let us know. We’re happy to help explore other options within the practice when available.
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Yes. If you have questions about a clinician, treatment approach, service, or whether Wildwood may be a good fit for your needs, you can request a brief free consultation call.
Consultation availability may vary by clinician and service. Submit an inquiry through our Help Me Find the Right Fit form and let us know that you’d like to request a consultation.
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No. An appointment request is not considered confirmed until it has been reviewed and approved.
You will receive a separate confirmation once your appointment is officially scheduled. Please do not plan to attend a requested appointment until you receive confirmation.
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Yes. New clients are required to complete all requested intake documents before their first appointment.
If you’ve requested an appointment, it generally cannot be approved until the required paperwork is complete. If you’re having difficulty completing something, please contact our office so we can help.
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Your first appointment gives you and your clinician an opportunity to get to know one another. Your clinician will ask about what brought you in, relevant history, current concerns, strengths, supports, and what you hope to get from care.
Together, you’ll begin identifying treatment goals and discussing next steps.
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Finding the right therapeutic fit matters. Sometimes a clinician can be knowledgeable and supportive but still not feel like the best match for you.
You’re welcome to discuss your concerns with your clinician or contact our office for help exploring another provider within Wildwood when available.
Appointments, Locations & Telehealth
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Wildwood Counseling Services offers in-person services in Toledo and Columbus, Ohio, along with telehealth options.
Toledo
3454 Oak Alley Court
Suites 209, 505 & 510
Toledo, OH 43606Columbus
3805 North High Street
Suite 310
Columbus, OH 43214Please check your appointment confirmation carefully for your specific location and suite.
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Please go directly to the suite listed in your appointment confirmation and have a seat in the waiting area.
There is no front-desk check-in required. Your clinician knows you are scheduled and will come get you at your appointment time.
If you have difficulty locating your suite, please call or text our office at 419-405-1000.
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Yes. Many Wildwood clinicians offer secure video appointments through our telehealth platform.
If your appointment is virtual, your confirmation and reminders will clearly identify it as a Telehealth/Video appointment and include your unique link. Please join from a private location with a reliable internet connection a few minutes before your scheduled time.
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For telehealth services, you must generally be physically located in a state where your clinician is authorized to practice at the time of your appointment.
Because licensure varies by clinician, please check with our office or your provider if you plan to participate from a different state.
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Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.
Appointments canceled or rescheduled with less than 24 hours’ notice may result in a broken appointment fee. Please contact your clinician or our office as soon as possible if your plans change.
Insurance, Billing & Fees
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Yes. Wildwood Counseling Services participates with many commercial insurance plans as well as select Ohio Medicaid plans.
Insurance participation can vary by clinician and service, so we recommend reviewing our Insurance & Fees page or contacting our office if you have questions about a specific plan.
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Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
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Wildwood accepts all Ohio Medicaid managed-care plans.
Please note that Medicaid coverage and provider participation can vary. If you have Medicaid or more than one insurance plan, please provide information for all active coverage so our billing team can review it.
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Once we receive the required insurance information, our billing team can complete a courtesy verification of your benefits when applicable.
This can provide an estimate of your expected copay, coinsurance, deductible, or other responsibility. However, benefit verification is not a guarantee of coverage or payment. Your insurance company makes the final determination when a claim is processed.
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Please tell us about all active insurance coverage, including both primary and secondary plans.
Insurance companies have rules about which plan must be billed first. Keeping your insurance information current helps reduce claim delays, unexpected balances, and coordination-of-benefits issues.
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Fees vary depending on the service, clinician, and whether you are using insurance or paying privately.
For clients using insurance, your responsibility is based on the contracted rate and your individual benefits. Some evaluations and specialty services have separate self-pay pricing.
Please visit the applicable service page or contact our office if you need information about the cost of a specific service.
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Yes. Self-pay options are available for many services, and some specialty services or evaluations may be offered on a self-pay-only basis.
Please contact our office or review the applicable service page for current pricing and payment information.
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Please contact our office if you have questions about a charge, insurance payment, balance, invoice, or other billing matter.
You can also view available billing information through your secure Client Portal.
Call or Text: 419-405-1000
Email: office@wildwoodcounselingservices.com
Therapy, Privacy, & Other Questions
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There isn’t one set length of therapy. The amount of time someone spends in treatment depends on their goals, concerns, type of treatment, frequency of appointments, progress, and personal preferences.
You and your clinician can regularly discuss how things are going and decide together what makes sense for your care.
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Appointment frequency varies based on your needs, treatment goals, clinician recommendations, availability, and preferences.
Some clients attend weekly or every other week, while others may eventually transition to less frequent or maintenance appointments.
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Yes. Your conversations and records are generally confidential and protected by privacy laws.
There are limited situations in which information may be disclosed as required or permitted by law, including certain safety concerns and mandated-reporting situations. You’ll receive more detailed privacy and informed-consent information before treatment, and your clinician can answer any questions you have about confidentiality.
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Some Wildwood clinicians may use an AI-assisted note-taking tool to help with clinical documentation. Not all clinicians use this technology.
If your clinician uses an AI note-taking tool, you will receive additional information about how it is used and will be asked to complete a separate consent form before it is used during your care.
Participation is optional. You may decline or withdraw your consent to the use of the AI note-taking tool at any time. Declining AI-assisted note-taking does not prevent you from receiving care from your clinician.
If you have questions or concerns about AI-assisted documentation, please feel free to discuss them with your clinician before providing consent.
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Yes, when clinically appropriate and with the necessary permission.
If you would like your clinician to communicate with a family member, physician, school, psychiatrist, or another provider, your clinician can discuss the appropriate consent or release-of-information process with you.
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Your safety and treatment needs come first. If your clinician believes you would benefit from a service or level of care that Wildwood does not provide, they may discuss additional or alternative resources with you.
Depending on the situation, this could include another specialist, medical provider, psychiatric service, intensive outpatient program, emergency evaluation, or another level of care.
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Wildwood’s website, contact forms, email, and routine office messages are not monitored as emergency services.
If you are experiencing an immediate medical or safety emergency, call 911 or go to the nearest emergency department.
For mental health crisis support, call or text 988 to reach the Suicide & Crisis Lifeline.
Ready to get started?
Whether you already know who you’d like to see or want some help finding the right fit, we’re here to make the next step easier.